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Member levels

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Your club has its own member levels, like Nova or Corporate. You make them once. Then staff pick a level for each member on the guest page.

The rule: only an owner or a manager can change the levels.

How it works

  1. Open Guests. Under Settings, tap Membership.
  2. Tap Add a level. Write the Name, for example Nova.
  3. Add a Note for staff if you want. Pick a Label colour.
  4. Under On your website, add a photo with Choose from Library. Write a Short text for guests.
  5. Pick How to join: They pay, They spend in one year, They spend in all, or By invitation. Write the price or the spend.
  6. Use the arrows to put the levels in your order. Tap Save levels.

Now the Level box on each guest page shows your levels. Your website shows each level that is on and has Show on your website ticked.

Good to know

  • You cannot delete a level that a guest has. Turn it Off instead. Guests with it keep it. New members cannot get it.
  • When you change a level’s name, every member with that level shows the new name.
  • Guests cannot pay for a level on your website yet. The website shows the price, and guests contact you.
  • To print each member’s name on the card, tick Print the member’s name on the card. Move Name position until the sample name sits in the empty band, then pick a colour.
  • A member’s guest page then shows their own card with their name. Tap Download card to save it as a picture.
  • Add a Back of the card picture too. The member’s QR code and details are printed on it.
  • The member sees their card in their account on your website. It moves with the mouse or finger. A tap turns it over to the QR code.
  • Staff scan the QR with a phone. After sign-in, the phone shows the member and if the card is valid today. If you work at more than one venue, it switches to the card’s venue for you. The member’s bookings for today show there too: tap Arrived or Seated. A lost card? Tap New card code on the guest page. The old QR stops working.
  • For a spend level, staff move the guest. The guest page shows when a guest spent enough, with a button to pick that level.
  • On Customers, you can filter by level and by the year a guest became a member.
  • Each level has a box called What this level allows. It is empty now. Rules for each level come later.