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Guests pay the minimum spend when they book

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A table with a minimum spend can be paid when the guest books. The guest pays online. We confirm the booking only when the payment is done. A table with no minimum spend is booked as before, with nothing to pay.

The rule

The minimum spend is paid before. No payment, no booking.

How it works

  1. First connect Stripe or 2C2P in Settings → Payments, or in Gift cards → Sell online. The money goes to your own account.
  2. Open Settings → Booking settings → Rules. Turn on Guests pay when they book.
  3. A guest picks a table with a minimum spend, for example ฿8,000. They see You pay ฿9,416 now. The amount is the minimum spend, plus your service charge and VAT when your menu adds them.
  4. They press Book and pay and pay on the payment page. We keep the table for them while they pay.
  5. When the payment is done, the booking is confirmed. The guest gets the email. You get the message, with Paid online.
  6. At the table, staff see Paid online ฿9,416 on the booking. Take it off the bill.

Good to know

  • If the guest does not pay, the table is available again after about half an hour. There is no booking.
  • A guest who cancels 24 hours or more before gets all the money back. Stripe gives it back by itself. With 2C2P, give it back in your 2C2P portal, then press Mark refunded under Money to give back.
  • If the group spends less than the minimum spend, you keep the money.
  • A booking that staff add on Bookings never asks for a payment.
  • A paid booking can change its time online only when the amount stays the same. For anything else, the guest calls you. Staff can press Give the money back on a booking.