Set up Telegram, step by step
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Connect your phone to the bot one time. Then you write to it like a person. Each step says what to do. To learn more, open the link at the end of each step.
The page
Go to Settings → AI → Telegram.
- Top: the Pair my Telegram button.
- Middle: Paired teammates. It shows who on your team is connected.
- Lower: What it may do. These are the things the bot may do at your venue.
- Bottom: Telegram activity. It shows what people asked, and when.
Read more: Telegram · What Telegram is allowed to do
1. Check that you have it
- The bot is part of the Ask from anywhere service.
- Your AI features must be on.
- You do not see the Telegram page? It is not on your plan yet. Ask us.
Read more: Which features show in your menu
2. Connect your phone
Box: Connect your Telegram, on your Dashboard.
- On a phone, press Open Telegram. Then press Start in Telegram.
- On a computer, press Connect Telegram. Scan the code with your phone.
- Or press Pair my Telegram on the Telegram page.
- The code works for fifteen minutes. Press Generate a new code for a new one.
- Each person connects from their own login. Do not share one login.
Where it goes: your name shows in Paired teammates.
Read more: Telegram
3. Pick what it may do
Box: What it may do. Only the owner sets this.
- Pick a preset: Manager, Cashier or View only.
- Or turn each tool on or off by hand.
- An amber Write tag means the tool changes your data.
- Each click saves at once. There is no save button.
Where it goes: the bot uses the new list from the next message.
Read more: What Telegram is allowed to do · Roles and capabilities
4. Send your first message
- Write “list categories”. The bot shows your menu sections.
- Write “find Margherita”. The bot shows the dish.
- Send /help. You see what you can ask for.
- You can also send a voice message.
- The bot answers in the language you write in.
Read more: What the Telegram bot can do
5. Change something
- Write “change Margherita to 250”.
- The bot shows the old price and the new price.
- Press Apply to save it. Press Cancel to stop.
Where it goes: the admin and your menu change at once.
Read more: What the Telegram bot can do
6. Send a photo
- Send a photo of a dish from your camera roll.
- Say what you want. Example: “make the light warmer”.
- Tap Upload to an item to put it on a dish.
- Tap Create a new item to add a new dish to the menu.
- New photos and new items stay hidden. You make them public.
Where it goes: the dish’s Photos tab, and Photo studio.
Read more: Photos in Telegram · Add a photo to a dish · Add a photo to your menu
7. More than one venue
- Send /venue. Pick the venue from the list.
- The bot says the venue name. Every answer is about that venue.
- In a group chat, the whole group uses one venue.
Read more: Telegram
Where your changes go
| What you do in Telegram | Where you see it |
|---|---|
| Change a price | The dish in the admin and on your menu |
| Change your hours | Settings → Venue and your website |
| Schedule a post | Marketing Studio → Calendar |
| Change your website | Your draft, until you press Publish |
| Send a photo | Photo studio |
Related features
- Telegram — every part of the bot, in more detail
- What Telegram is allowed to do — the venue list and the presets
- What the Telegram bot can do — examples to ask