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Delivery channels — GRAB, LINE MAN and other platforms at the till

Delivery apps like GRAB or LINE MAN take a commission on every order, so most venues raise their prices on those platforms to protect the margin. Set each platform up once and the till does the rest: platform pricing on every item, plus a one-tap payment button named after the platform.

The rule: the markup raises the price the platform shows. A ฿120 dish on a platform set to +30% rings up at ฿156. The platform collects the money — so the sale shows in your reports but never touches your cash drawer.

How it works

  1. Add your platforms. In Settings → Payment methods → Delivery channels, add each one with a name (e.g. GRAB) and a markup % (e.g. 30).
  2. Take a delivery order. At the till, tap the Delivery tab, pick the platform, and build the order as normal. Every item is priced for that platform automatically.
  3. Settle in one tap. On the payment screen, tap the button named after the platform (e.g. GRAB). The sale is recorded and the order closes.

Good to know

  • Drinks exception: to skip the markup for a whole category (drinks, bottled goods), open the category, find Delivery pricing, and set that platform to 0%. Blank = use the platform’s default.
  • One specific item: to pin an exact price for a single item on a platform (e.g. a combo at exactly ฿199 on GRAB), open that item and use its Delivery pricing box. It beats both the category and the platform markup. Blank = follow the markup.
  • Delivery sales are counted in the day’s total but kept out of the cash count, so your drawer still reconciles.
  • Only the owner — or a manager you’ve given Configure payment methods — can add or edit platforms.
  • This is for third-party apps. Your own delivery (orders from your web menu, your own driver) is a separate setup.