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Empty tickets get cleared automatically

Tapping Quick service or seating a table opens a blank ticket straight away — before you ring anything up. If you then walk away from it (a mis-tap, the customer left, end of shift), that blank ticket would otherwise sit in your open orders forever. The till clears these for you.

The rule

A ticket with no items that’s been open for more than a few hours is cancelled automatically. Anything you’ve actually rung up is never touched.

How it works

Once an hour, the system looks for tickets that are completely empty — nothing rung, no payment — and were opened more than six hours ago. It cancels those quietly, exactly as if a manager had tapped Discard empty order. If an empty ticket was holding a table, that table goes back to available so the next party can be seated.

A ticket with even one item on it — including a voided one — is left alone. So is any ticket opened in the last few hours, in case you’re still building it (say, a big table you’re ringing in slowly).

Good to know

  • Only blank tickets are cleared — the moment you ring one item, the ticket is safe.
  • The six-hour wait means a ticket you’re slowly building is never cut out from under you.
  • A cleared ticket shows as cancelled with the reason “Auto-cancelled: abandoned empty draft” — it isn’t deleted, and its number is never reused.
  • This runs quietly in the background. There’s nothing to switch on, and nothing you need to do.
  • Daily sales snapshot — its live “right now” count already skips these stale blanks.
  • Reopen a bill — the manager tool for the opposite case: a bill that was closed too soon.