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Open items and custom modifiers

Sometimes the customer wants something the menu doesn’t have: tonight’s special, a corkage fee, a bottle off the shelf with no label in the system. Open items let the cashier ring it on the spot instead of stopping service to create a menu item.

The rule

An open item is a one-off. If you keep ringing the same one, it’s telling you to make it a real menu item.

How it works

  1. The owner turns it on once, under Settings → POS terminal → Open items.
  2. At the till, the cashier taps ✏️ Open item next to the search box.
  3. Pick the type — Food, Beverage, or Retail — then type the name (e.g. Branzino special), the price (e.g. 420), and the quantity. Add a note for the kitchen if needed.
  4. The line lands in the cart like any other: it pays, splits, discounts, voids and refunds normally, and food or beverage lines appear on the kitchen display under Unassigned.

Custom modifiers work on any item: in the item’s options window there’s a Custom modifiers row — type the text and an optional price (“extra truffle +120”, or “no ice” for free) and it prints on the ticket and the receipt like a normal modifier.

Good to know

  • Each open item has a maximum price set by the owner — the guard against typing ฿42,000 instead of ฿420.
  • Open items don’t touch inventory or recipes, and they’re not saved to the menu.
  • Every open line still records who rang it, and retail open items skip the service charge like other shop lines.
  • Open items appear in sales totals, but not in per-dish rankings — they have no menu identity.
  • POS terminal — where open items are rung during service.
  • Discounts — the same idea (cashier types a value, the venue’s limit bounds it) applied to prices off.