Skip to content
Back to BiteTheMenu Site

Your house rules

Every venue has many small rules: refunds, complaints, phones, what to do in a fire. Write them here, and people can ask the bot about them from their phone, during work, without stopping you.

The rule

The bot answers only from rules you published. A draft is hidden from everyone.

How it works

  1. Open Training → Your house rules.
  2. Add rules in one of two ways:
    • Type them. Pick a section, like Complaints or Safety and allergens, and press Add a rule. Give it a short title and write the rule the way you would tell a new person. For example: “We charge ฿300 a bottle for wine a guest brings. No outside spirits.” Press Save rule. A rule you type is published straight away.
    • Make them from a manual. Under Import rules from a manual, pick a manual you uploaded and press Make rules. The system splits it into short rules and puts each one in a section. They come in as drafts.
  3. Read every draft. Change what is wrong. Then publish each one, or press Publish all drafts.
  4. Turn on Let staff ask questions at the top of the page.

Now people can type a question, like “Can a guest bring a cake?”. The bot answers from your rules and says which rule it used.

Who can ask the bot about house rules

  • Your team. Anyone on Your team who joined the bot with a training code. They do not need to take a course or use /train first. They just type the question.
  • Your managers and other admin users. People who log in to this admin and use the bot through Telegram assistant can ask too. For this, the tool Read your house rules must be on in Telegram assistant. It is on for new bots. On an older bot, open Telegram assistant, go to What it may do, and turn it on.

The Let staff ask questions switch is for your team. It does not turn the admin assistant on or off.

Good to know

  • Keep each rule short. One rule, one answer. A long rule gets a worse answer.
  • Read every rule made from a manual before you publish it. The system uses only what the manual says, but you know your venue. Publishing a rule means the bot tells your team it is true.
  • The bot answers in the language of the question. Write your rules in one language. A question in Thai gets a Thai answer, and numbers, prices and names stay exactly as you wrote them.
  • For anything about an allergy, the bot always tells staff to check with the kitchen. It says this whatever your rule says.
  • Questions the bot could not answer are saved on What staff asked. That is your list of rules to write next.
  • Only owners and managers can change house rules. Someone who can write courses cannot change your fire procedure.
  • A rule nobody checked for a year gets a small note. Press Still true if it is still correct.
  • Answering a question uses a small amount of credit. There is a daily limit for each venue. Making rules from a manual costs a few credits, one time.